THiP Services

At the Transgender Health Information Program we provide:

  • Telephone and email support
  • Referrals to gender affirming care and supports
  • Web and print resources
  • Health care provider consultation services
  • Support and information groups

People contact our program for many reasons. We always try to respond to the unique information needs of each person who reaches out to us.

One-on-one information sessions

We offer one-on-one telephone information sessions with our Community Health Liaisons and with our Trans Youth Drop-In facilitator. These sessions are an opportunity to connect with our staff and receive information about resources that may be a helpful for you. Please Contact Us to set up an appointment for phone information session. We are not available for in-person appointments.

Changing Keys

Many people interested in a more feminine vocal presentation choose to work on their own or with a speech therapist for vocal and speech training. There are also some surgical options, but these are not covered by MSP in BC.

THiP offers a free program called Changing Keys for BC residents. Changing Keys is an intensive speech and voice training program which is offered in a group format. It consists of a private speech/voice evaluation and the group therapy program itself. Some of the speech and voice parameters we work with include speaking pitch, vocal inflections, voice quality, vocal resonance and speech sound articulation. We discuss but do not work directly with other aspects of communication such as gestures, facial expressions, word choice, laughing, listening behaviours and turn taking in conversation.

Click here to download the information sheet and application form.

Completed application forms should be sent to THiP.

Groups that we are currently offering

Adult drop-in group for gender diverse and trans people

This is a new adult drop-in group for gender diverse and trans people. This group incorporates a variety of activities, including discussions, guest speakers, community building, and social opportunities.

When: The group runs on the 1st and 3rd Fridays of the month from 5-7 p.m.

Where: Room 150 at Three Bridges Community Health Centre (1290 Hornby Street, Vancouver).

Trans youth drop-in

This is a group  for trans, gender diverse and questioning youth and their allied peers (siblings, friends, partners etc), 13 – 24 years old. It is a place to connect with peers and adult mentors for discussions, games, recreation activities, and great snacks.

Where: Broadway Youth Resource Centre – 2455 Fraser Street, Vancouver (Fraser & Broadway)

When: Every Thursday from 5 – 8 pm

Services we don’t provide

We do not provide clinical care or counselling services but are happy to refer to someone in your area who does. If you are looking to access hormones or surgery, we can help give you information on how to do so.

Who can access our services?

We serve trans and gender diverse people of all ages including:

  • Children and youth
  • Adults and older adults
  • Family, friends and loved ones
  • Physicians, clinicians and all other health care providers

How to access our services?

You can access our information services by email ( or by telephone (toll-free in BC at 1-866-999-1514). You can also Contact Us to book an appointment for an in-person information support session.

Please visit the Support Groups page for more information on groups offered by THiP and other organizations.

Where do we provide service?

Our offices are located in downtown Vancouver but our information and consultation services are accessible to all residents of British Columbia by email and phone.

How much do services cost?

Our services are free.